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Privacy Policy
Last updated: March 2026
What Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. This includes the Internet protocol (IP) address used to connect your computer to the Internet, login details, email address, password, and computer and connection information.
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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information including name, email, password, and communications, as well as payment details including credit card information, comments, feedback, and personal profile information.
How We Collect Information
When you conduct a transaction on our website, as part of the process, we collect personal information you provide such as your name, address, and email address. Your personal information will be used for the specific reasons stated in this policy only.
Why We Collect Information
We collect personal and non-personal information for the following purposes:
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To provide and operate our services
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To provide ongoing customer assistance and technical support
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To contact visitors and users with general or personalised service-related notices and promotional messages
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To create aggregated statistical data which we or our business partners may use to improve our respective services
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To comply with any applicable laws and regulations
How We Store and Protect Your Information
Our website is hosted on the Wix.com platform, which provides the online infrastructure that allows us to deliver our services to you. Your data may be stored through Wix.com's data storage, databases, and applications on secure servers behind a firewall.
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All direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our platform and its service providers.
How We Communicate With You
We may contact you to notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to gather your opinions through surveys, or to send updates about our company. We may also contact you to enforce our User Agreement or any applicable laws. For these purposes we may contact you via email, telephone, text messages, or postal mail.
Your Rights and Choices
If you do not want us to process your data, or if you would like to access, correct, amend, or delete any personal information we hold about you, please contact us at info@redthread.ch.
Changes to this Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting to the website. If we make material changes to this policy, we will notify you on this page so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it. Please review this policy frequently.
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